Returns & Refund Policy
Last Updated: 06/05/2026
Website: https://hsimracing.com
Owner: Hsimracing
For full Terms & Conditions including shipping, warranty, and legal information, see our Terms & Conditions page.
1. Right of Withdrawal (EU Consumers)
EU consumers have the right to withdraw from a purchase within 14 days after delivery, except for:
- Made-to-order or custom products
- Hygiene or safety items
- Significantly used or damaged products
To exercise this right, contact us via the contact page or reply to your order email.
2. US and Non-EU Returns
Returns accepted, but return shipping + original shipping + any customs/duties are at customer’s charge.
3. Return Conditions
Items must be:
- Unused
- In original packaging
- Sent to: Julien RAIDELET, 7 rue Claude Debussy, 57400 Sarrebourg, France, +33680625528
4. Non-Refundable Items
- Made-to-order products
- Custom-built items
- Clearance or discounted products (when specified)
5. Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, the refund is processed to your original payment method within 14 days.
6. Damage on Delivery
If your package arrives visibly damaged, please notify us within 48 hours of delivery, with photos of:
- The packaging (showing the external damage)
- The product (showing the defect)
- The shipping label
This deadline is critical because, under Article L. 224-65 of the French Consumer Code, you have only 3 working days to file written reserves with the carrier (Colissimo or other) for visible damage. Past this legal deadline, the carrier is no longer liable, which prevents us from obtaining their insurance compensation on your behalf. See the DGCCRF (French consumer protection authority) for more information on consumer delivery rights: https://www.economie.gouv.fr/dgccrf.
For severe damage visible at delivery, we strongly recommend either refusing the package or noting written reserves on the carrier’s delivery slip at the moment of receipt.
This notification deadline does not affect your statutory rights: hidden defects discovered later remain covered by the 2-year legal conformity guarantee (Article L. 217-3 of the French Consumer Code).
7. Warranty
- EU customers: 2-year legal conformity guarantee. Free repair or replacement for defective goods.
- US customers: 1-year limited warranty against manufacturing defects (excludes misuse and modifications).
Valid order number required for any claim. Full terms available on our Terms & Conditions page.